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Refund Policy:
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The Panastore will accept the return of many items within 30 days of the date of the original invoice for either a full refund or an equal exchange. All refunds are subject to a 15% restocking fee. The Panastore will NOT accept returns in other than the item?s ORIGINAL UNUSED or UNOPENED condition. All warranty cards, product manuals, etc. must be in original, unaltered condition. All apparel must be returned unworn, with tags attached and accompanied by the original invoice. ITEMS THAT HAVE BEEN USED OR WORN MAY NOT BE RETURNED.
If an item you receive is incorrect, damaged or defective you can return the item by mail for a full refund or replacement. Once we receive your item, we will either credit your original method of payment or ship you a replacement item, based on your request.
If you want to exchange any item for the same item or for a different one, please contact a Customer Service Representative to request a replacement. You will be refunded your original purchase price, less shipping charges and any applicable restocking fee, once we receive the item and place another order for the item you wish to purchase. Please note that it takes us 3 to 5 business days to process returns once they arrive at our location.
Return Authorization (RA) numbers are required for a return and will be issued by a Panastore Customer Service Representative for all approved returns. Products returned without an RA number will NOT be accepted.
We recommend that you insure your package and ship it via a trackable carrier method. The Panastore cannot replace or provide credit for any item lost during return shipping.
The Panastore is not responsible for merchandise damaged by customer misuse or failure to follow instructions accompanied with the product. Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence.
Please inspect your order immediately upon receipt. |
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Privacy Policy:
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Our Privacy Statement We are highly sensitive to the privacy interests of consumers and believe that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, we have adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business: 1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely. 2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs. 3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service. 4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services. 5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy. Questions. If you have questions about this privacy policy, please contact us via email. Thank you. |
